Detalles del puesto

Application Support Manager

Santiago de Chile   •  Permanente   •  Actualizado 04/03/16

Las principales responsabilidades

  • Promoting stability and quality of support services
  • IT operation and oversight for the team/s under his responsibility

Sobre nuestro cliente

Important financial services company.

Descripción de la oferta

Reporting to the Area Manager, its responsibilities will be:

-Primary focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for the team/s under his responsibility.

-Act as a local escalation point for team members and lead/assist with resolution of critical incidents.

-Able to analyze complex problems / situations and to propose simple solutions

-Communicate complex technical issues to business users in a language they understand.

-Help to define, record and execute application disaster recovery plans and procedures

-Translate business issues into technology requirements

-Work closely with Incident Management during an issue until solved and then be a partner with the Problem Management Team to ensure no re-occurrence of the same issue.

-Liaise with Development Partners team (L3), Application Manager and Business Representatives to ensure proper resolution of incidents with long term solution applied for each root cause.

Perfil buscado (Hombre / Mujer)

We are looking for:

  • Experience working in a support environment with minimum 5 years of experience on Production Support /DEV activities that includes troubleshooting.
  • Experience in leading staff in a Production Support in a high availability / mission critical environment.
  • Excellent planning, organization and prioritization skills to meet ever changing demands Support Capability
  • Preferred ITIL V3 Certification
  • Technical Skills: -Z/390 OS -Cobol -CICS -VSAM -DB2 -Connect Direct -MQ

Qué ofrecemos

Attractive package

Postular a esta oferta

Click the Aplicar or LinkedIn button below citando el número de referencia de la vacante 15565
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below citando el número de referencia de la vacante 15565