Publicado el 30/06/2022
- Being part of a big technology company
- Professional development options
Sobre nuestro cliente
An important technology company with professional development options
A person to evaluate the type of incident, interact with 3er party elements, monitor the performance of the network, rectifying equipment and service faults, alerting to performance breaches and troubleshooting performance issues.
- Align the incident ticket with the proper SLA, keeping align the times of handling
- Assist in the resolution, applying or any activities that are performed in the platform by other teams
- Keep the ticket handling pace
- Proposition of tools required to improve and to reduce the handling time in pro of the platform and customer.
- Feedback of fault detected that is not been in procedure.
- Help integrators or deployment with Service Testing or System monitoring.
- Assist during final phase of deployment by introducing the new platform in the basic directives or provide reduces help to counterparts by giving traces or logs.
- Reduce the escalation hits.
- Procedure review and opinions to improve the singularity flow of the incident handling.
Perfil buscado (Hombre / Mujer)
Candidate with training in telecommunications. (Electronic Engineering with Mention in Telecommunications)
Experience of at least 2-3 years in support level 1 of telecommunications engineering.
You have to know how mobile technology works.
Experience working with ticketing tools.
Oral Intermediate English
An excellent opportunity in a big technology company with professional development options